Because our products are digital instant downloads delivered immediately upon payment, traditional physical returns are generally not possible once files have been accessed or downloaded.
Our 100% Quality & Happiness Promise
Your complete creative satisfaction is our highest priority. We want you to love your designs! We gladly provide full refunds or replacements under the following circumstances:
- Corrupted or Defective Files: If any file is damaged, missing, or will not open properly and our support team is unable to provide working replacements within 48 hours.
- Duplicate Accidental Purchase: If you accidentally purchased the exact same clipart pack twice within 24 hours, we will immediately refund the duplicate order.
- Significant Technical Mismatch: If the delivered format does not match the specifications described on the product page.
How to Request Assistance
If you experience any issue with your purchase, please contact us within 14 days of purchase at [email protected] or via our Contact Us page. Please include your order number and email address so we can take care of you right away.